Conditions of sale
The BESTCOST company wishes to inform you on its conditions of sale. By making an order, you are deemed to accept all the conditions of sale of BESTCOST. In order to be well familiar with these conditions, please refer to the various sections of the catalogue, on the left side of the screen.
OPEN BOX ITEMS ARE NOT SUBJECT TO THE NEW ECOTAX.
Thank you for your confidence in BESTCOSTSecurity and confidentiality
BESTCOST would like to assure you of the security of its e-commerce Web site. All payments, made on our Web site with a credit card, are dealt with through well established cryptographic techniques, via Paypal, the leading Canadian firm in this field.
In order to become a certified InternetSecure dealer and accept payment by the credit cards of the five largest Canadian bank, BESTCOST had to meet all of their requirements on matters of security and ethics. Moreover, your credit card number will NEVER transit through our server and is not stored on our computers. All your confidential data are directly submitted to the Paypal server in order to be encrypted and sent to your bank for validation. We do not have your credit card information at any time. This way it is safe for you and for us.
All the confidential data collected by InternetSecure are kept off-line, encrypted by the 128 bits SSL (Secure Socket Layer) technology in addition to being protected by a firewall to block all intrusions. All the data transmitted to your bank, such as your credit card number, are 128 bits SSL encrypted in addition to being escorted by an anti-fraud software developed by Paypal. This keeps away potential hackers.
In order to ensure customer's confidentiality, Paypal will not sell, rent or disclose any personal data used for your transactions to any entity other than BESTCOST and your bank in the event of litigation concerning your transaction. The confidentiality of the data submitted in the membership section is a top priority for BESTCOST. BESTCOST will never divulgate any or your personal data to a third party.What does a recertified open box mean?
It is a product that was usually newly purchased and returned by the customer.
This product is usually still in its original packing and comes with all accessories and user manuals (some user manual available only online), This product is generally in its original packaging and comes with all its accessories, generally filters that have already been used will not be included in the packaging.
In accordance with our warranty policy, recertified products may be units returned by customers and repaired. All products are tested and determined to meet strict standards of quality manufacturing before being sold as recertified. Please note that some recertified items may have small scratches or other light wear.Price Comparisons
Price comparisons may be made throughout the site to indicate the relative savings amounts of our pricing. List Price is the suggested retail price provided to us by our suppliers. We make no representation that a substantial number of these products have been sold or offered for sale at the list price. Actual retail prices in your area may be substantially different. Because we sell our merchandise over the internet, it is not possible to know if our merchandise is sold at list price in any particular location or at any particular time. You save usually reflects the saving percentage difference between our price and the supplier provided list price shown on our sites.
The reasons for the return may be:
State of the product :
The product is practically new visually. All products are recertified, verified and re-packaged in an authorized recertification center, in their original box or in a new box. They are grade A. This is why we can afford to ship so much product every day and our customers are very satisfied.
On occasion, if the original box was too damaged, the product will be professionally packed in a new box for a good presentation. (ex. if the product was originally plasticized)Warranty
All products have a warranty of repair or replacement of 6 months. Televisions and many electronic and computer science products have a 12 month warranty, ask us for more information.
In most cases the warranty is directly with Bestcost Electronics Inc., that of the manufacturer is canceled. Except for Apple which is a minimum of 6 months with us, if the guarantee directly with Apple would be less, but generally the guarantee directly with Apple is 6 to 11 months. Apple, Philips Saeco,Dyson, cellular phone,cuisinart products and all new products are final sales. Please see the line of your product on the invoice for the warranty and condition of sale.
Cuisinart products have a warranty of 6 months, but directly with Cuisinart.
Philips Saeco recertified products have 6 months warranty directly, and we proceed with a Saeco service center. Philips Saeco's new products have 24 months warranty with us or directly with Philips Saeco at your choice.
Bestcost is an authorized Philps Saeco reseller.
If a problem arises with your television, computer,home theatre or any other product sold by Bestcost Electronique Inc. Please contact us immidiately so that we may assist you.
Laptops generally have a 12 month warranty directly with Bestcost and you can take out an extended warranty directly with Bestcost. Contact us to see if we can resolve the problem more quickly.
For LED screens, if during the warranty period, 3 or more pixels become dead, we will replace it with the same model or an equivalent. The industry standard for a new product is that after 6 pixels of burning, the manufacturer will exchange it for you. While Bescost does it after 3 burned pixels or immediately if received with one burned pixel upon receipt. A pixel can only be dormant, so with videos on YouTube, you can get it working again quite easily, if it's not dead.
If a product shows signs of abuse, the cost of repair will be charged to the customer. No repair will be done without your approval.Insurance
The insurance charges are the responsibility of the customer; however the first $100 insurance is already included for all dispatched orders.Methods of payment
Certified check or Money order
These two payment methods are not available with Bestcost.ca.PayPal (crédit Card: Visa, Master Card and (Amex only with paypal)
Interac e-transfert by email
(does not apply for residents of Quebec)
It is also possible to make a transfer by email to the BESTCOST account, via email, if you are doing business with a Canadian bank. You must either choose the Interac transfer by email option in the payment method option when you place your order online, an email will be sent to you with your invoice and the information required to make the transfer. Then, go separately from the Bestcost website, to your banking institution and make a transfer by email. You must put the email address registered in the procedure received by email or that on your invoice (the same), this way the funds will be automatically deposited into the bank account of Bestcost Électronique inc.. Once the shipment of the product has been received will be done and we will send you your payment confirmation as well as your tracking number for this shipment. If you have any questions, contact us.
