Conditions of sale
The BESTCOST company wishes to inform you on its conditions of sale. By making an order, you are deemed to accept all the conditions of sale of BESTCOST. In order to be well familiar with these conditions, please refer to the various sections of the catalogue, on the left side of the screen.
OPEN BOX ITEMS ARE NOT SUBJECT TO THE NEW ECOTAX.
Thank you for your confidence in BESTCOST
Security and confidentiality
BESTCOST would like to assure you of the security of its e-commerce Web site. All payments, made on our Web site with a credit card, are dealt with through well established cryptographic techniques, via Paypal, the leading Canadian firm in this field.
In order to become a certified InternetSecure dealer and accept payment by the credit cards of the five largest Canadian bank, BESTCOST had to meet all of their requirements on matters of security and ethics. Moreover, your credit card number will NEVER transit through our server and is not stored on our computers. All your confidential data are directly submitted to the Paypal server in order to be encrypted and sent to your bank for validation.
All the confidential data collected by InternetSecure are kept off-line, encrypted by the 128 bits SSL (Secure Socket Layer) technology in addition to being protected by a firewall to block all intrusions. All the data transmitted to your bank, such as your credit card number, are 128 bits SSL encrypted in addition to being escorted by an anti-fraud software developed by Paypal. This keeps away potential hackers.
In order to ensure customer's confidentiality, Paypal will not sell, rent or disclose any personal data used for your transactions to any entity other than BESTCOST and your bank in the event of litigation concerning your transaction. The confidentiality of the data submitted in the membership section is a top priority for BESTCOST. BESTCOST will never divulgate any or your personal data to a third party.
What is meant by Open Box
It is a product that was usually newly purchased and returned by the customer.
This product is usually still in its original packing and comes with all accessories and user manuals (some user manual available only online).
In accordance with our warranty policy, recertified products may be units returned by customers and repaired. All products are tested and determined to meet strict standards of quality manufacturing before being sold as recertified. Please note that some recertified items may have small scratches or other light wear.
The reasons for the return may be:
State of the product :
The product is practically new ,visually. All the products are tested and re-boxed at the factory in their original or new packing.
On occasion, if the original box was too damaged, the product will be professionally packed in a new box for a good presentation. (ex. if the product was originally plasticized)
All products have a warranty of repair or replacement of 6 months. Televisions and many electronic products have a 12 month warranty, ask us for more information.
In most cases the warranty is directly with Bestcost Electronics Inc., that of the manufacturer is canceled. Except for Apple which is a minimum of 6 months with us, if the guarantee directly with Apple would be less, but generally the guarantee directly with Apple is 6 to 11 months. Apple, Philips Saeco, cellular phone and cuisinart products are final sales.
Cuisinart products have a warranty of 6 months and T-fal 12 months, but directly with Cuisinart or T-Fal according to the brand.
Philips Saeco recertified products have 6 months warranty directly, and we proceed with a Saeco service center. Philips Saeco's new products have 12 months warranty with us or directly with Philips Saeco at your choice. Some new Philips Seaco model year 2020 have 24 months warranty see in the prodcut description.
Bestcost is an authorized Philps Saeco reseller.
If a problem arises with your television, blu-ray player,home theatre or any other product sold by Bestcost Electronique Inc. Please contact us immidiately so that we may assist you.
Certain products, such as portable computers, have also a remaining warranty with the manufacturer and you can buy, if so desired, an extended warranty directly from the manufacturer.
For LCD screens, if, during the warranty period, 3 or more pixels become dead, we will replace it with the same or an equivalent model.
If a product shows signs of abuse, the cost of repair will be charged to the customer. No repair will be done without your approval.
The insurance charges are the responsibility of the customer; however the first $100 insurance is already included for all dispatched orders.
Methods of payment
Certified check or Money order
It is also possible to pay your order with a certified check issued by a Canadian bank or credit union or with a money order issued by Canada Post. This method of payment is only available for orders shipped inside Canada. Your product will be reserved for 5 days while waiting for your certified check or money order. As soon as we receive your certified check or money order, your order will be shipped. You must use the Pick-up delivery option when you complete your order on-line. We will send you an e-mail and we will communicate with you. It is advisable to confirm the total amount of the order (step 3 of the buying process) before sending a certified check or money order.
PayPal (crédit Card: Visa, Master Card and (Amex only with paypal)
Interac e-transfert by email (does not apply for residents of Quebec)
It is also possible to make an email transfer to the BESTCOST account, via email, if you do business with a Canadian bank. You must choose the interac e-mail transfer option in the payment method option when you place your order online, an e-mail will be sent to you with your invoice and the information required to make the transfer. You will put the name `` bestcost '' in lowercase as an answer to your security question so that we can receive the funds before exporting the product. We also provide you with the email address.